At TuneOutStress.com (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you visit our website www.tuneoutstress.com (the “Website”), book our music therapy sessions, and contact us through our Website.
1. Information We Collect
We collect information about you directly from you and through automated processes when you interact with our Website. The types of information we collect include:
1.1 Personal Information
When you book a music therapy session or submit a general inquiry through the contact form, you provide us with the following types of personal information:
- Booking Information:
- Name
- Email Address
- Phone Number
- Billing Details (Card Number, CVV/CVC, Expiration Date, Zip Code, Name of Cardholder)
- Contact Form Information:
- Name
- Phone Number
- Email Address
- Subject of Inquiry
- Message
1.2 Automatically Collected Information
We automatically collect certain information when you visit our Website. This information may include:
- IP Address
- Device Information (Device Type, Operating System, Browser Type, etc.)
- Referring Website or Source
- Browsing Activity (Pages visited, duration of visit, etc.)
1.3 Payment Information
When you book a session, your payment is processed through secure third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard). While we retain your billing details (such as the last four digits of your card) for reference, full credit card details are securely encrypted and stored by the payment provider, not by us.
2.How We Use Your Information
We may use the information we collect from you for the following purposes:
2.1 Providing Services and Processing Payments
- To process your booking for music therapy sessions and facilitate secure payments through our third-party payment processors.
- To communicate with you about your session, confirm your booking, send reminders, or notify you of any changes or updates related to your booking.
2.2 Customer Support and Communication
- To respond to inquiries submitted via the contact form, resolve any issues, and provide customer support.
- To follow up with you after correspondence (email, or phone inquiries).
2.3 Website Improvement and User Experience
- To enhance and optimize the functionality of our Website based on visitor behavior and feedback.
- To diagnose problems with our server, monitor traffic patterns, and understand trends among users.
2.4 Marketing and Promotional Communications
- To send promotional materials, special offers, or other information we believe may interest you, with your consent. You can opt out of these communications at any time.
2.5 Legal Compliance and Security
- To comply with applicable laws and legal obligations, prevent fraudulent transactions, and protect our users’ safety and our business interests.
3.How We Share Your Information
We may share your information only in specific situations and with certain trusted parties:
3.1 Third-Party Service Providers
We may share your information with third-party service providers that perform services on our behalf, such as payment processing, customer service, and data analysis. These providers have access to your information only to the extent necessary to perform these tasks on our behalf and are bound by confidentiality obligations.
3.2 Legal Obligations
We may disclose your personal information to government authorities, law enforcement agencies, or other third parties if required by law, such as in response to court orders, subpoenas, or other legal processes.
3.3 Business Transfers
If we undergo a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such changes and any new policies or practices that may affect your information.
4.Cookies and Tracking Technologies
We use cookies, pixels, and other tracking technologies to collect and store information about your visit. This helps us:
- Remember Your Preferences: Enhance your experience by remembering your session details, preferences, and other customizable settings.
- Analyze Traffic Patterns: Understand how users engage with our Website and improve its functionality.
- Serve Relevant Content: Deliver advertisements that may be more relevant to your interests based on your browsing activities.
You can control and manage cookies through your browser settings. However, please note that if you disable cookies, certain parts of our Website may not function properly.
5.Data Security
We use a combination of technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, or alteration. This includes:
- SSL Encryption: All sensitive information (such as payment details) transmitted through our Website is protected with SSL encryption.
- Access Controls: Access to your personal information is restricted to authorized personnel only, and they are required to keep your information confidential.
- Regular Security Audits: We periodically review and update our security practices to stay up to date with current industry standards.
While we strive to protect your information, please be aware that no security system is completely foolproof. We cannot guarantee the absolute security of your information.
6.Your Rights and Choices
You have certain rights and choices regarding your information:
6.1 Accessing and Updating Your Information
You have the right to access and update your personal information at any time by contacting us directly.
6.2 Opt-Out of Marketing Communications
You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.
6.3 Requesting Deletion
You may request the deletion of your personal information by contacting us. Please note that we may be required to retain certain information for legal or administrative purposes.
7.Retention of Your Information
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If we no longer need your information, we will take appropriate steps to securely delete or anonymize it.
8.Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will promptly delete that information. Parents or guardians who believe that we may have inadvertently collected information from their children should contact us immediately.
9.Links to Third-Party Websites
Our Website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
10.Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to legal, regulatory, or operational requirements. If we make any material changes, we will notify you by posting the updated Privacy Policy on our Website and updating the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11.Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
TuneOutStress.com
Email: [email protected]
